Enrollment and Access

• Minimum Language Proficiency: To fully benefit from our courses, students should have at least an A2 level in English or French.
• Course Access: Upon successful enrollment and payment, students will receive access to the respective course materials. Access details will be provided via email.
• Payment Currency: All fees are quoted and payable in USD.

Refund Policy

• Digital Products: Due to the nature of our digital products, all sales are final and non-refundableonce access has been granted.
• Service Issues: If you encounter any technical issues or discrepancies with the services provided, please contact us within 7 daysof the issue. We will review and address your concerns promptly.

Support and Assistance

• Instructor Support: For VIP course members, personalized support is available. Please refer to your course materials for contact details.
• General Inquiries: For general questions or assistance, please reach out to us at academy@rossielts.ca.

Privacy and Data Protection

• Data Collection: We collect personal information such as name, email, and payment details solely for the purpose of providing our services.
• Data Usage: Your information will not be shared with third parties without your consent, except as required by law.
• Security: We employ industry-standard security measures to protect your personal data.