Privacy Policy

1. Information We Collect

Ross IELTS Academy may collect personal information when you use our website, create an account, purchase a course, book a service, complete a form, or contact us.

• Name and contact details, such as your email address.
• Account information used to access courses or purchased materials.
• Payment-related information processed through secure third-party payment providers.
• Messages, form submissions, support requests, or communication with our academy.
• Basic website usage information, such as browser type, device information, and pages visited.

2. How We Use Your Information

We use personal information only for reasonable purposes related to providing and improving our services.

• To create and manage student accounts.
• To provide access to courses, downloadable materials, mock tests, writing corrections, or other services.
• To process purchases, payments, and order confirmations.
• To respond to questions, support requests, and contact form submissions.
• To send important course, account, service, or academy updates.
• To improve website performance, user experience, and our educational services.

3. Consent

By using our website, creating an account, purchasing a product, booking a service, or submitting a form, you consent to the collection and use of your information for the purposes described in this policy.

You may contact us if you wish to withdraw consent for certain communications or request changes to your personal information. Some information may still be required to provide purchased services, maintain records, or comply with legal and administrative obligations.

4. Payments and Third-Party Services

Payments on our website may be processed by secure third-party payment providers, such as payment gateways or e-commerce platforms. Ross IELTS Academy does not store full credit card details on its own website servers.

• Payment providers may collect and process payment information according to their own privacy and security policies.
• We may receive limited transaction details needed to confirm purchases and provide access to products or services.
• All prices listed on our website are in USD unless otherwise stated.

5. Email Communication

We may use your email address to send information related to your purchase, course access, booking, support request, or academy updates.

• Transactional emails may include order confirmations, login details, access information, or service instructions.
• Marketing or promotional emails may be sent only where permitted or where you have provided consent.
• You may unsubscribe from promotional emails at any time where an unsubscribe option is available.

6. Cookies and Website Analytics

Our website may use cookies or similar technologies to improve website functionality, understand visitor behavior, support login sessions, remember preferences, and measure website performance.

You can usually adjust cookie settings through your browser. Disabling certain cookies may affect website functionality, account access, or course access.

7. How We Protect Your Information

We use reasonable administrative, technical, and organizational safeguards to help protect personal information against unauthorized access, loss, misuse, disclosure, or alteration.

• Access to personal information is limited to those who need it for service, support, or administrative purposes.
• Payment information is handled through secure third-party payment systems.
• We aim to keep our website, plugins, and systems reasonably updated and protected.

8. Data Retention

We keep personal information only as long as reasonably necessary for the purposes described in this policy, including course access, account management, customer support, business records, legal compliance, and security.

When information is no longer needed, we may delete, anonymize, or securely retain it according to our operational and legal requirements.

9. Sharing of Information

Ross IELTS Academy does not sell personal information. We may share limited information only when necessary to operate our website and provide our services.

• With payment processors to complete transactions.
• With website, hosting, email, analytics, or learning platform service providers.
• When required by law, regulation, legal process, or to protect our rights and security.

10. Your Rights and Choices

You may contact us to request access to your personal information, ask for corrections, update your contact details, or ask questions about how your information is used.

We may need to verify your identity before processing certain privacy-related requests.

11. Children’s Privacy

Our courses and services are intended for IELTS learners and are not specifically directed to children. If a parent or guardian believes that a child has provided personal information to us without appropriate consent, they should contact us so we can review the matter.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, website, legal requirements, or business practices. Updated versions may be posted on this page.

13. Contact Us

If you have questions about this Privacy Policy or how Ross IELTS Academy handles personal information, please contact us:

academy@rossielts.ca