TEF Canada Policies

• Students must have at least an A2 level in French before enrolling.
• Enrollment is confirmed only after full payment has been received.
• All course fees are listed in United States dollars (USD).

• Self-paced video courses are provided for unlimited personal use by the enrolled student.
• Course materials—including videos, practice questions, podcasts, and downloadable resources—may not be copied, shared, resold, published, or redistributed.
• Login details and course access are personal and may not be shared with another person.

Only students enrolled in the VIP Course receive the following benefits:

1. 1
   Choose a topic

   Students receive a list of TEF-style topics to choose from.

2. 2
   Submit your writing

   The completed text is submitted to our team using the provided instructions.

3. 3
   Receive your correction

   A complete, readable submission is corrected within 72 hours.

• After payment, students receive a list of available appointment times.
• The mock test is conducted online through Zoom or Google Meet.
• Each session includes a full speaking simulation and personalized feedback.
• Students must provide at least 24 hours’ notice to cancel or reschedule.

• Due to the digital nature of our products, all sales are final and non-refundable.
• Scheduled services, including speaking mock tests and writing corrections, are non-refundable once delivered.

Nothing in this policy limits any rights or remedies that cannot be excluded under applicable consumer protection law.

• Student information—including names, email addresses, writing submissions, feedback, and mock-test results—is treated as confidential.
• We do not sell personal information.
• Information is used or shared only as reasonably necessary to deliver and manage our services, or when required by law.