Terms & Conditions

These Terms & Conditions apply to the Ross French Academy pages, TEF Canada preparation courses, digital resources, packages, writing corrections, speaking mock tests, and related support services available through rossielts.com.

If a course or service page includes specific details about what is included, those details form part of your purchase. If you do not agree with these Terms, please do not purchase or use the service.

• Students should have at least an A2 level in French before enrolling in our TEF Canada courses.
• You must provide accurate contact and account information when purchasing or registering.
• You are responsible for keeping your login details secure and for activity under your account.
• Course access and login details are issued to the enrolled student and may not be transferred or shared.
• If you are not legally able to enter into a contract in your location, a parent or legal guardian must complete the purchase for you.

• Enrollment is confirmed after payment has been received in full.
• All course and service prices are listed in United States dollars (USD), unless clearly stated otherwise.
• Your bank or payment provider may apply currency-conversion fees, taxes, or other charges that are outside our control.
• You authorize us and our payment providers to process the amount shown at checkout.
• If a payment is reversed, disputed, fraudulent, or incomplete, access may be paused while the issue is reviewed.

Purchased self-paced video courses are provided for unlimited personal study by the enrolled student, subject to these Terms. This access is a personal license to use the learning materials; it does not transfer ownership of the content.

• Videos, practice questions, podcasts, PDFs, answer keys, templates, and other resources may not be copied, recorded, downloaded where downloading is not enabled, published, shared, sold, or redistributed.
• You may not allow another person to use your account or course access.
• We may make reasonable updates to lessons, resources, or platform features to improve accuracy, security, or the learning experience.
• Temporary interruptions may occur because of maintenance, security updates, or circumstances outside our reasonable control.

• Appointment availability depends on the times offered when the service is scheduled.
• At least 24 hours’ notice is required to cancel or reschedule a speaking mock test.
• A missed session, late arrival that prevents delivery of the session, or cancellation with less than 24 hours’ notice is considered used and cannot be rescheduled.
• If Ross French Academy must cancel an appointment, we will offer a replacement time.

• Because our courses and resources are digital products, all sales are final and non-refundable.
• Writing corrections, speaking mock tests, and other scheduled or personalized services are non-refundable once delivered.
• Missing or cancelling an appointment does not create a right to a refund where the scheduling rules above apply.

Nothing in these Terms excludes any refund, remedy, or consumer right that cannot legally be excluded under the law applicable to you.

• Our courses, mock tests, corrections, study plans, and feedback are educational preparation services.
• Any score or level estimate is for learning guidance only and is not an official TEF Canada result, score report, or certificate.
• Ross French Academy does not guarantee a particular TEF Canada score, language level, immigration decision, admission result, or employment outcome.
• Student results depend on many factors, including starting level, study time, attendance, practice quality, and exam-day performance.
• Our content is not legal or immigration advice. Students are responsible for checking current official requirements with the appropriate authorities.

Unless otherwise stated, the course design, lessons, videos, audio, practice materials, questions, explanations, reports, templates, graphics, branding, and website content are owned by or licensed to Ross French Academy and are protected by applicable intellectual property laws.

No part of the content may be reproduced, adapted, translated, recorded, republished, uploaded, sold, used to create a competing product, or distributed without prior written permission.

• You may not attempt to bypass course protections, interfere with the website, access another student’s account, or use the service unlawfully.
• Harassment, abusive communication, fraud, chargeback abuse, content piracy, and repeated account sharing are prohibited.
• We may restrict or suspend access when reasonably necessary to investigate a security issue, payment dispute, serious misuse, or violation of these Terms.
• Where practical, we will explain the reason and provide an opportunity to resolve the issue.

• We use student information to process purchases, provide course access, deliver feedback, schedule services, communicate about orders, and support students.
• We do not sell personal information.
• Information may be processed by service providers only as reasonably necessary to operate payments, email, meetings, course delivery, security, or support, or when required by law.
• Service-related emails are part of delivering your purchase. Optional promotional messages may be managed through the unsubscribe option provided.

• We aim to keep our website, courses, and services accurate and available, but uninterrupted or error-free access cannot be guaranteed.
• To the fullest extent permitted by law, Ross French Academy is not responsible for indirect, incidental, or consequential losses arising from use of the website, courses, or services.
• Nothing in these Terms limits liability or legal rights that cannot be limited under applicable law.
• We may update these Terms when our services, technology, or legal obligations change. The current version and its effective date will be posted on this page.
• If one part of these Terms is found unenforceable, the remaining parts will continue to apply.